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FAQ - Marcelines

Order & Delivery

When will I receive my order?

We aim to ensure that you receive your order as quickly as possible. We guarantee shipping within 1 to 2 business days with an expected delivery of 2 to 5 days.

How can I track my package?

You can follow the progress of your order by clicking on the following link: Parcel tracking

How much is shipping?

Currently and for a limited time, all United-States orders are free shipping.

I did not receive my order

A problem with the Post? Package lost, broken, destroyed?

With our secure delivery, our shop takes care of disputes for you. The satisfaction of our customers is our priority. We don't blame the carrier for letting you "fend for yourself". We take full responsibility for resending you a new package immediately at our expense.

Please do not hesitate to contact us by email, our team will do its best to meet your expectations.

Cancellation & Return

Can I modify my order?

Yes, as long as your order is not "in process."

Can I cancel my order?

It is possible to cancel your order! As long as the order has not been shipped yet.

I would like to return an item

We are only able to accept a return in the event of a proven defect in the product.

Our items undergo very strict quality controls before each shipment. However, if your products have any defect, send us a photo of the product in question (in the original packaging if possible) along with your order number. To be eligible for a return, your item must be unused and in the same condition, you received it.


What payment methods do you accept?

Your security, our priority: our site only offers secure and guaranteed safe means of payment.

We accept :

Credit card

Debit cards

Our online payment services:

Apple Pay

Google Pay


Paypal *

G2A Pay *

* Paypal - As a banking institution within the European Union, PayPal offers you more than 10 years of experience in secure online payments. It's simple, fast, free, and recognized worldwide for its efficiency.

* G2A Pay - G2A Pay is a global payment platform. It supports more than 150 local and global payment methods (Mastercard, Visa in order to give you a maximum of payment possibilities.

Your bank details or your credit card information will not be communicated to us under any circumstances. All payments are protected by our 128-bit SSL encrypted payment processor. We do not accept checks at this time.

Is my information secure?

Yes! The "HTTPS" present in the URLs of our store testifies to the quality of our services. HTTPS is the variant of "HTTP" secured by the use of SSL / TLS protocols. HTTPS is used to protect the financial transactions of merchant sites. As e-merchants, we are aware that the use of SSL is essential. This is the best way to protect your data and protect yourself against any hackers or identity theft.

Visually, the SSL certificate is represented by a padlock that appears in the URL bar of the web browser. It is also represented by an "s" which means "secure" and which is added to the "HTTP" protocol on the website in the address bar.

Other Questions

How can I order a product?

We make your purchases as easy as possible.

1. You select the desired product(s)

2. Click on "add to cart"

3. Click on the shopping cart icon at the top right (your "shopping cart") to finalize your purchases

Can I get the measurement for one of the pieces?

Sure thing! Feel free to leave us a message at and we will get back to you asap!

Can I cumulate my discount/promotion codes?

No. We only accept one and unique discount code per order.

Bulk Orders

If you would like to order in bulk, send an email to our customer service at

Where are you located?

We are based in the United-States. We source and ship all of our garments from the US!